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Janelle Barlow and Paul Stewart approach this topic with a primary expertise in customer service, organizational culture, and emotional intelligence, plus a strong interest in branding.
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Janelle Barlow, Ph.D.
Chief Executive, Branded Customer Service
- The Americas |
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Janelle is co-author of Branded Customer Service - The New Competitive Edge.
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She is also co-author of the bestselling business books:
- A Complaint Is a Gift - Using Customer Feedback as a Strategic Tool
- Emotional Value - Creating Strong Bonds with Your Customers
- Smart Videoconferencing - New Habits for Virtual Meetings |
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| Her Ph.D. was earned at the University of California at Berkeley where she studied both political science and education. She has two master’s degrees, one in international relations and the other in psychology. She earned the designation of Certified Speaking Professional (CSP) offered by the National Speakers Association, on whose national board Janelle is an elected member. |
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| As a passionate keynote speaker, consultant, and seminar leader, she draws upon her broad educational background and practical management experience. Janelle is also President of TMI US, partner with TMI International, a multi-national training and consulting group. She has personally managed dozens of branded customer service projects from conception to implementation. By taking advantage of her intense creativity, her clients enjoy measurable ROI results. |
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You can contact Janelle at:
Email: janelle.barlow@brandedservice.com
Phone: +1 702 939 1800 |
Paul Stewart
Chief Executive, Branded Customer Service
- Asia Pacific |
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Paul is co-author of Branded Customer Service - The New Competitive Edge.
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| Paul’s unique career journey has seen him transcend business economics, corporate strategy, marketing, and organizational effectiveness. Paul studied economics and psychology at the University of Otago (New Zealand) and graduated with first class honors. In his twenties he rose rapidly to the position of Chief Economist for the ANZ Banking Group (NZ), one of Australasia’s leading banks, and became renowned as a leading business and economic commentator. |
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| His growing passion for effective application of business strategy led him into the field of corporate strategy, brand development, and culture change. As a senior executive he managed complex corporate projects around integrated brand development, merger communications, and cultural integration. During this time, he led teams that won awards for corporate strategy, B2B websites, and which developed world-class brand strategies. |
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| Paul is also Director of TMI New Zealand and has worked with a range of organizations on strategic initiatives around cultural transformation, internal brand development, service delivery, and employee communications. He coaches and mentors emerging executives. |
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| As a speaking professional and member of the National Speakers Association of New Zealand, Paul is a sought after speaker on organizational effectiveness, leadership, and business strategy. |
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You can contact Paul at:
Email: paul.stewart@brandedservice.com
Phone: +64 9 373 4240 |
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 Barlow and Stewart break new ground in bringing together the dynamics of customer service with the intricate emotional connections a great brand engenders.  Kevin Roberts, CEO Worldwide
Saatchi & Saatchi
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 Branded Customer Service is more than a book. It's also a Tool-Kit.
Find out about the tools, processes and resources you can use today MORE >>
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