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Branded Customer Service is an emergent process. It is not a one-size-fits-all, out of the box process. Every organisation is different and, ultimately the solution developed for each brand is unique.
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Branded Customer Service provides a way to "connect the dots" of your organization, by aligning marketing, internal communications, human resources, customer service, and business operations around your business strategy. |
Consultant's Certification On-Brand Simulator Camp
Develop indepth knowledge in applying the Branded Customer Service tools and approaches to dynamic businesses.
Register Online | Email
Phone +1 (702) 939 1800 or +64 (9) 373 4243
Who should attend?
Experienced consultants and managers who will play a strategic role in leading organizations to align their culture and customer service with their brands. The certification process is designed for Marketing, Human Resources, Customer Services, and Business Strategy specialists looking to grow their knowledge and experience in strategy implementation, brand alignment, culture development, and organizational change.
Listen to Video Testimonials from previous participants >>
Why should you attend?
Peter Andreou MD of the Peter Andreou Group,
President of the Cyprus Management Consultants Association
- build your brand from the inside-out and transform your organisation
- engage staff, build consumer trust, and create a competitive edge
- enhance your brand through every service touch-point
- discover how to transform your organisational culture
- align training and HR practices with business strategies
- establish the foundations for a unique employee brand
What are the features?
- Gain practical experience by working with a live case study company from Las Vegas, USA:
- discover their brand uniqueness
- design their Brand DNA
- create the “pathway” to align all aspects of service culture and practices to their brand
- see first hand how your interventions shift the mindsets of senior managers and inspires them to achieve more in real time
- Led by international consultants Janelle Barlow (USA) and Paul Stewart (New Zealand), authors of the top-selling book Branded Customer Service - The New Competitive Edge.
- Apply the principles and ideas explored through the morning workshops, to the afternoon client visits, for a very real, practical, and exciting learning experience.
 In the afternoon sessions you take the case study company on a process of discovery, analysis, and change.- A great opportunity to learn from your facilitators, and to draw upon the perspectives and extensive experience of other executives and consultants that exists within the group.
What's included?
 The On-Brand Simulator Camp is an accelerated learning process, involving workshops, discussions, coaching, and client interventions. You develop in-depth knowledge, through practical experience to apply the Branded Customer Service Tool-Kit.
Explore the format of the programme >>
How much does it cost?
Register Online | Email
Phone +1 (702) 939 1800 or +64 (9) 373 4243
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Download 2008 informational PDF and a registration form (Download size: 828KB) |
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Call us on +1 (702) 939 1800 or +64 (9) 373 4243 or send us an email for more information or to register |
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If you would like a demo of the Tool-Kit to see the enormous amount of knowledge and IP it contains, and to speak to one of our consultants, just email or call us on +1 (702) 939 1800 or +64 (9) 373 4243 - we'd love to give you a sneak preview of all the tools, workshops, guides, and strategies available to you. |
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